Home Pricing Who We Serve Contact Book a Free Call →
Charlotte, NC · Veteran Owned

Stop losing leads.
Start booking
more jobs.

Relay installs done-for-you automation systems that catch missed calls, follow up automatically, and fill your pipeline — without adding staff.

★ Veteran-Owned Business
📞
Missed call recovered 0:47 ago
Auto-text sent to (704) 555-0182 — "Hey, sorry we missed your call. This is Mike with ABC Roofing. What can we help you with?"
Lead captured
New Google review 2h ago
Review request sent after job completion. Customer left 5-star review: "Fast response, great work. Will use again."
Rating +0.2
💬
Follow-up booked a job Yesterday
Day-3 follow-up message converted a cold lead. Estimate scheduled for Thursday. Value: ~$4,200.
$4,200 recovered
42 hrs

Average lead response time across small businesses

100×

More likely to convert when responding in under 5 minutes

63%

Of businesses never respond to web leads at all

Your leads are leaking.
Every single day.

📵
Missed calls go unanswered A call comes in while you're on a job. It goes to voicemail. The lead calls the next company on the list.
🕐
Web leads sit for hours Someone fills out your contact form at 9pm. Nobody follows up until Monday morning. They've already booked.
🔕
No follow-up system One bad week and the pipeline runs dry. No consistent process means inconsistent revenue.
Reviews never get requested You do great work but never ask. Your competitor with 4.8 stars keeps winning the Google search.

Relay fixes all of it. Automatically.

We install a done-for-you system that responds instantly, follows up consistently, and never lets a lead go cold — even while you're on a job.

Missed call text back in under 60 seconds
Instant web form reply around the clock
7-day automated follow-up sequence
Review requests sent after every job
Real-time owner notifications
Full CRM pipeline setup and management
Monthly performance reporting

Built in a week. Running forever.

We do all the setup. You keep doing what you do.

01

Discovery call

15 minutes. We map your current lead flow and find exactly where revenue is leaking.

02

We build it

Custom system configured to your business in 7–10 days. No work required from you.

03

Go live

We test everything, record a walkthrough video, and launch. Your system is live.

04

We manage it

Monthly reporting, optimization, and support. We stay on it so you don't have to.

Everything in the
Relay Lead System

Missed-Call Text Back

Every missed call gets an instant, personal-sounding text within 60 seconds. Catch leads before they call your competitor.

Instant Web Form Reply

Anyone who fills out your contact form gets an immediate response with qualification questions — day or night.

7-Day Follow-Up Sequence

Leads that don't respond get 3 professional follow-up messages over 7 days. Most conversions happen on the 2nd or 3rd touch.

Review Request Automation

When a job closes, a review request goes out automatically. More 5-star reviews, less effort, better Google ranking.

AI Lead Qualification

Automatically collects service type, location, timeline, and contact info so you know exactly what every lead needs before you call.

Monthly Performance Reports

Clear monthly reports showing leads captured, calls recovered, reviews generated, and bookings created. See your ROI every month.

Book a free 15-minute call

We'll map your current lead flow and show you exactly where revenue is leaking. No pitch. No pressure.

No spam. No obligation. Zack will reach out within 24 hours.

You're on the list.

Zack will reach out within 24 hours to schedule your call. Talk soon.

One setup. One monthly rate.
No surprises.

Every tier includes a one-time setup fee and a flat monthly retainer. No long-term contracts required.

Starter
$300/mo
+ $750 one-time setup

Core automation for businesses ready to stop missing leads.

  • Missed-call text back
  • Web form instant reply
  • 7-day follow-up sequence
  • Basic pipeline setup
  • Owner notifications
Pro
$650/mo
+ $2,000 one-time setup

For complex builds, multiple locations, or businesses with existing CRM data to migrate.

  • Everything in Core
  • CRM data migration & cleanup
  • Multi-location setup
  • AI voice / chat add-on
  • Advanced reporting dashboard
  • Priority support

What's included in each tier

Feature Starter Core Pro
Missed-call text back
Web form instant reply
7-day follow-up sequence
Owner notifications
AI lead qualification
Review request automation
Old lead reactivation
Full CRM pipelineBasic
Monthly report
CRM data migration
AI voice / chat add-on
Multi-location support

Frequently asked

Do I have to sign a long-term contract?
No long-term contracts. Month-to-month after the initial 90-day minimum. We ask for 90 days because the system needs time to generate meaningful data — canceling after week one isn't a fair test of the system.
Will this work with my existing software (Jobber, Housecall Pro, etc.)?
Yes. We integrate with Jobber, Housecall Pro, ServiceTitan, and most major field service platforms via Zapier or webhook. The most common setup is Jobber for job management and Relay for lead capture and follow-up — they run side by side.
How long does setup take?
7–10 business days from when we receive your onboarding information. We handle all the building, testing, and configuration. Your only job is to fill out the onboarding form and provide access credentials.
Do I have to change my existing phone number?
No. We set up call forwarding so missed calls route to the Relay system — your existing number stays on your truck and your Google listing. Optionally, we can port your number over fully, but it's not required.
What does the system pay for itself look like?
For most niches, one recovered job per month more than covers the entire retainer. A single roofing job averages $9,500. Two HVAC service calls average $700–$1,000. The math is straightforward — if the system catches one lead you would have otherwise lost, it's paid for itself many times over.
Do you work with businesses outside Charlotte?
Yes. While we're based in Charlotte and prioritize the Carolinas, everything we build is remote — we can serve any service business in the US.

Built for the businesses
that keep the world running.

We serve local service companies with 3–20 employees who are already generating leads but losing them to slow response and no follow-up.

Your niche. Our system.

Every industry below has the same problem — good leads going unanswered. We fix that.

🏠

Roofing

Avg. job: $7,000–$14,500

High-ticket jobs, high call volume, and crews constantly on-site. The missed call problem is severe — and expensive.

❄️

HVAC & Plumbing

Avg. job: $350–$5,500

Emergency calls demand instant response. Missed calls during peak season mean thousands in lost revenue every week.

💧

Pressure Washing

Avg. job: $350–$450

Volume-based business where consistent booking is everything. Fast response and follow-up win the job every time.

🚛

Junk Removal

Avg. job: $300–$400

Speed wins. Customers call 2–3 companies and book with whoever responds first. First response wins the job.

🎨

Painting

Avg. job: $2,800–$4,500

Long sales cycles mean follow-up is critical. Estimates that don't get followed up on go cold. We fix that automatically.

🌿

Landscaping

Avg. job: $2,000–$5,000

Seasonal demand spikes make consistent lead capture essential. Old lead reactivation campaigns win back dormant customers every spring.

🏗️

General Contracting

Avg. job: $5,000–$50,000

High-value leads need fast response and persistent follow-up. One recovered estimate more than justifies the system for a year.

🧹

Cleaning Services

Avg. job: $150–$400

Recurring contracts are gold. We help you capture every inquiry, convert more one-time clients to recurring, and build Google reviews fast.

🌳

Tree Service

Avg. job: $500–$3,000

Seasonal and storm-driven demand means call volume spikes when your crew is busiest. The system catches what you can't.

Is Relay right for you?

We work best with a specific type of business owner. Here's who gets the most value.

Great fit

  • Owner-operated, 3–20 employees
  • Already generating leads from ads or referrals
  • Missing calls or slow to follow up
  • Willing to invest for measurable ROI
  • Understand the value of Google reviews
  • Want systems, not more to manage manually
  • Charlotte metro or anywhere in the US

Not the right fit

  • Fully booked with no capacity for new work
  • No existing lead flow or marketing
  • Looking for lead generation services
  • Want to manage the system themselves
  • Need results faster than 60 days

The system pays for itself.

One recovered lead per month is all it takes for Core to break even. Here's what that looks like across our top niches.

Roofing
$9,500
Average replacement job
1 job = 21 months of Core retainer
HVAC
$5,500
Average system replacement
1 replacement = 12 months covered
Painting
$3,500
Average exterior job
1 job = 7+ months of Core retainer
Pressure Washing
$400
Average job value
2 jobs/month = retainer covered
Junk Removal
$350
Average job value
2 jobs/month = retainer covered
Landscaping
$3,000
Average install project
1 project = 6+ months of Core

Ready to stop losing leads?

Book a free 15-minute call. We'll tell you exactly what the system would do for your specific business.

Book a Free Call →

Book a free 15-minute call.

No pitch. No pressure. We'll look at your current lead flow and tell you exactly what's leaking — and how to fix it.

What to expect

This is a short, focused call. We'll ask about how leads come in, what happens when calls go unanswered, and how you currently follow up. By the end you'll know whether Relay is a fit — and we'll know enough to give you a real recommendation.

Response timeWithin 24 hours of submitting this form
Call length15 minutes — we respect your time
LocationCharlotte, NC — serving clients nationwide
Emailzack@relayautomation.io
Zack Holley
Founder · Relay

U.S. Navy veteran and construction Project Engineer with a Master's in Project Management. Built Relay to give local service businesses the same systems that large companies use — at a price that makes sense for a 10-person operation.

Book your free call

Fill this out and Zack will reach out within 24 hours to schedule.

Your information is never shared or sold. Zack will reach out personally within 24 hours.

Request received.

Zack will reach out within 24 hours to schedule your free call. Check your email and phone — he'll be in touch soon.